Easy Storage Solutions LLC ("we," "our," or "us") operates the website easystoragenys.com and provides pickup, storage, and delivery services in New York. Easy Storage Solutions LLC is an independent business and is not affiliated, sponsored, or endorsed by the University at Buffalo (UB). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
1. Information We Collect
We collect the following types of information:
- Personal information: name, email address, phone number
- Billing information: billing address and payment details
- Service-related information: pickup and delivery locations, items stored
- Item documentation: photos submitted for storage and optional Protection Plan purposes
2. How We Use Your Information
We use your information to:
- Provide pickup, storage, and delivery services
- Process payments securely
- Communicate via email, SMS, or phone regarding your service
- Verify item condition and process Protection Plan claims
- Improve our services and customer experience
3. Payment Processing
Payments are processed securely through third-party providers such as Stripe. We do not store full payment card details on our servers.
4. Photos and Item Documentation
Customers may be required to submit photos of their belongings prior to pickup or storage, particularly for eligibility under our optional Protection Plan. These photos are used to:
- Document item condition
- Verify damage or loss claims
- Maintain internal records
We do not use customer-submitted photos for marketing without explicit consent.
5. Sharing of Information
We do not sell your personal information. We may share information with:
- Payment processors (e.g., Stripe)
- Third-party service providers assisting with transportation and storage
- Technology providers used to operate our website and services (e.g., Vercel, Supabase)
- Legal authorities if required by law
6. Data Security
We implement reasonable safeguards to protect your information, including:
- Secure payment processing
- Restricted access to sensitive data
- Industry-standard security practices
Our website is hosted using third-party infrastructure providers such as Vercel, and customer data may be stored and managed using platforms such as Supabase. These providers implement their own security measures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.
7. Data Retention
We retain customer information for as long as necessary to:
- Provide services
- Comply with legal and financial obligations
- Resolve disputes
- Enforce our agreements
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@easystoragenys.com. We may need to retain certain information for legal, tax, or dispute-resolution purposes even after a deletion request.
9. Cookies and Tracking
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze website usage
You may manage your cookie preferences in your browser settings.
10. Children's Information
Our services are intended for individuals aged 18 and older. By using our services, you confirm that you meet this requirement.
11. Changes to This Policy
We may update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.
12. Contact Information
For questions regarding this Privacy Policy or your personal information, contact us at: info@easystoragenys.com