1. Services Provided
Easy Storage Solutions LLC ("we," "our," or "us") provides pickup, transportation, storage, and return delivery of personal belongings for college students within New York State.
Customers may receive complimentary cardboard boxes based on their selected storage needs. Box delivery will occur prior to the scheduled pickup date.
1A. Custody, Transportation & Temporary Vehicle Storage
Upon pickup, Easy Storage Solutions LLC assumes temporary custody of Customer property solely for the purpose of pickup, transportation, temporary holding, storage, and return delivery.
Customer acknowledges and agrees that items may be temporarily stored within transport vehicles, including rented vehicles, for operational and logistical efficiency before transfer to a storage facility. Customer further acknowledges that multiple customer orders may be consolidated within the same transport vehicle and that routing, loading order, storage timing, and transfer scheduling are determined solely by Easy Storage Solutions LLC.
Easy Storage Solutions LLC will exercise reasonable care in handling, transporting, and storing Customer property; however, Easy Storage Solutions LLC is not an insurer of Customer property and does not guarantee against loss, theft, damage, deterioration, delay, or other casualty.
To the fullest extent permitted by law, Easy Storage Solutions LLC shall not be liable for loss or damage caused by events beyond its reasonable control, including but not limited to theft, vandalism, fire, flood, water damage, weather, temperature exposure, vehicle accidents, mechanical failure, acts of God, or third-party actions occurring during pickup, transportation, temporary vehicle storage, storage facility placement, or delivery.
Except where prohibited by law, Easy Storage Solutions LLC shall only be liable for direct loss or damage proven to result from its gross negligence or willful misconduct.
2. Customer Responsibilities
Customers agree to:
- Provide accurate contact, billing, and service information
- Be present or available during scheduled pickup and delivery windows
- Properly pack items according to our standards (see Section 6)
- Disclose any item valued over $250 (see Section 5)
- Submit required photos if selecting the Protection Plan
- Not store prohibited or hazardous items
3. Reservations, Deposits & Payments
Reservations
Customers may reserve a storage spot without immediate payment. Reservations are held for 72 hours from the time of booking.
To secure the reservation, a $10 deposit must be submitted within 72 hours. If the deposit is not received within this timeframe, the reservation will be automatically canceled.
Deposits
The $10 deposit is applied toward the total service cost.
Deposits are non-refundable if:
- the customer cancels
- the customer misses their scheduled pickup
- the reservation expires due to non-payment
We may issue refunds at our discretion in limited circumstances.
Final Payment
Final pricing is based on the actual number and type of items collected at pickup, not initial estimates or submitted forms.
Customers may be asked to confirm their packed items prior to pickup. This confirmation is an estimate and may be adjusted at the time of service.
By providing a payment method, customers authorize Easy Storage Solutions LLC to charge the final balance automatically after pickup using the provided payment method without additional authorization at the time of charge, including any adjustments due to item count or service changes.
Customers agree that failure to maintain a valid payment method may result in service delays, cancellation, or additional fees.
We reserve the right to deny service if a valid payment method is not provided.
4. Pricing Structure
Pricing is based on item type and quantity, including but not limited to:
- Standard storage boxes
- Mini fridges
- TVs
- Oversized items
All pricing includes pickup, storage, and return delivery unless otherwise stated.
5. High-Value Items
Customers must disclose any item valued over $250 prior to pickup.
We reserve the right to:
- deny storage of high-value items
- require additional approval for certain items
Items not disclosed:
- may be refused at pickup
- will not be covered under any liability or Protection Plan
Failure to disclose high-value items releases us from liability.
6. Packing Requirements & Fragile Items
All items must be:
- Properly boxed, sealed, and secured
- Cushioned if fragile (bubble wrap, padding, etc.)
Electronics and TVs must be:
- packed in original boxes OR
- adequately protected
Improperly packed items are not eligible for Protection Plan coverage and are stored at the customer’s risk.
7. Oversized Items & Weight Limits
Standard boxes must not exceed 50 lbs.
Items larger than standard boxes may incur additional fees.
Oversized items may be subject to approval.
Final pricing is determined at pickup based on actual items collected.
8. Protection Plan (Optional)
The optional Protection Plan is available for a one-time fee and provides limited contractual reimbursement coverage of up to $1,000 per customer for qualifying loss or damage occurring while items are in the custody of Easy Storage Solutions LLC.
The Protection Plan is not insurance and does not create an insurer–insured relationship.
Requirements to Activate Coverage
To qualify for Protection Plan coverage:
- Clear pre-pickup photos of all covered items must be submitted before pickup
- High-value items exceeding $250 must be disclosed in advance
- Items must be properly packed in accordance with Section 6
- Coverage must be approved by Easy Storage Solutions LLC prior to pickup
Failure to satisfy any requirement may result in denial of coverage and the Protection Plan fee may not be charged.
Coverage Scope
Coverage applies only while items are in the custody and control of Easy Storage Solutions LLC, including:
- pickup
- transportation
- temporary storage within transport vehicles
- storage at designated facilities
- return delivery
Exclusions
The Protection Plan does not cover:
- pre-existing damage
- cosmetic wear
- improperly packed items
- prohibited items
- undisclosed high-value items
- damage resulting from customer packing methods
- mold, mildew, odor, temperature-related effects
- mechanical or electronic malfunction not caused by physical damage
- losses caused by events outside our reasonable control
- items released to third-party carriers under Section 17
Claims
Claims must:
- be submitted within 48 hours of final delivery
- include pre-pickup and post-delivery photos
- include a written description of the alleged damage or loss
Easy Storage Solutions LLC reserves the sole right to evaluate, approve, deny, or adjust claims based on available evidence and the terms of this agreement.
9. Claims, Disputes & Resolution
Claims Process
Claims must include:
- Pre-pickup photos
- Post-delivery photos
- Description of the issue
Claims must be submitted within 48 hours of delivery.
Determination
Claims are reviewed and resolved at our sole discretion based on submitted evidence.
Disputes
Customers agree to contact us before initiating disputes or chargebacks.
We reserve the right to dispute chargebacks, provide documentation, and recover reversed payments.
Limitation of Liability
To the fullest extent permitted by law, the total cumulative liability of Easy Storage Solutions LLC arising out of or relating to any claim, loss, damage, or dispute connected to the services provided shall not exceed the total amount actually paid by the customer to Easy Storage Solutions LLC for the applicable service period.
Under no circumstances shall Easy Storage Solutions LLC be liable for any indirect, incidental, special, consequential, punitive, or emotional distress damages, including but not limited to loss of use, loss of data, loss of academic materials, loss of business opportunity, or sentimental value, even if advised of the possibility of such damages.
Any reimbursement or compensation provided under the optional Protection Plan shall count toward and not exceed the total liability limitation stated in this agreement.
10. Access & Early Retrieval
Customers may not access stored items during the storage period.
Early retrieval may be requested, is not guaranteed, and may require additional fees.
11. Storage Duration & Abandonment
Items are considered abandoned 30 days after the scheduled return date.
We reserve the right to dispose of or donate unclaimed items.
Customers are responsible for maintaining accurate contact information to receive return scheduling communications.
12. Cancellations, Rescheduling & Refunds
Deposits are non-refundable except at our discretion.
Pickup rescheduling is not guaranteed.
Once items are collected, no refunds are provided.
If we deny service due to prohibited or unacceptable items, we may issue a refund at our discretion.
13. Force Majeure & Delays
We are not liable for delays caused by weather, traffic, operational constraints, or other events beyond our control.
All time windows are estimates, not guarantees.
14. Communication
Customers agree to receive service-related communication via email, SMS, and phone.
We are not responsible for missed communications due to incorrect contact information.
15. Non-Payment
Customers authorize us to charge their provided payment method for all services rendered.
Failure to pay may result in denial of service, additional fees, collections, or legal action.
16. Prohibited Items
Customers may not store:
- Illegal items
- Hazardous materials
- Perishable goods
- Undisclosed high-value items
We may refuse, remove, or dispose of prohibited items at our discretion.
17. Exceptional Circumstances & Third-Party Shipping
Easy Storage Solutions LLC operates on a door-to-door pickup and return delivery model tied to the academic calendar. Return delivery is expected to occur at the originally scheduled location and timeframe.
In rare and exceptional circumstances, such as a customer no longer returning to campus, a customer may contact us to request alternate delivery arrangements. This is not a standard service offering and should not be expected or relied upon.
Approval Requirement
All alternate delivery requests:
- must be initiated by the customer
- are handled case-by-case
- are subject to our sole approval
Shipping Terms (If Approved)
If we approve a request for third-party shipping:
- Items may be shipped via carriers such as USPS, FedEx, UPS, or similar
- We do not guarantee packaging methods or protection standards for third-party shipments
- Customers are responsible for all shipping, handling, and packaging costs
- Full payment must be made before items are released
Transfer of Responsibility
Once items are transferred to a third-party carrier, Easy Storage Solutions LLC is no longer responsible for the items. The Protection Plan and all coverage become void immediately. Any loss, damage, or delay is solely the responsibility of the shipping carrier.
No Guarantee of Service
We do not guarantee the availability of this option, are not obligated to provide packing or shipping services, and may impose additional conditions or deny requests entirely.
Failure to Arrange Delivery
If a customer does not return for scheduled delivery, does not request alternate arrangements, or fails to pay required shipping costs, then the items will be handled in accordance with our Storage Duration & Abandonment policy.
18. Affiliation Disclaimer
Easy Storage Solutions LLC is an independent business and is not affiliated with or endorsed by the University at Buffalo or any other institution.
19. Governing Law
These Terms are governed by the laws of the State of New York.
20. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
21. Contact Information
For questions, contact: info@easystoragenys.com